How to Respond to Negative Reviews on Google

Nothing can boost traffic to your business like a really good review. This is why if you receive negative reviews on Google it can be a point of concern. It’s critical to understand why Google reviews are important and how to get more. Google reviews can drive potential customers toward or away from your business because of how crucial it is for developing trust. So here’s what you need to know about Google reviews and how to improve them.

Why Are Google Reviews Important?

1.  Google reviews help you rank higher in local searches. One of the most significant advantages of online reviews for your business is an increase in local search ranking. It’s critical to understand how to improve local SEO because if customers can’t find your business when they’re actively searching, how can they possibly buy from you? Having Google reviews can help you rank higher and earn more money. Online reviews on your Google Maps listing can help your company stand out. This is how you make an impression. More importantly, it implies that your company is emphasizing the fact that you provide excellent service or products, and that your customers adore you.

2. Google reviews boost credibility and trustworthiness. People can trust reviews just as much as—or even more—than recommendations from friends and family. People are willing to give Google reviews the same level of trust and credibility that they give reviews from trusted peers because Google is one of the most widely used and trusted search engines.

3. Purchase decisions are influenced by Google reviews. Consumers may find that online Google reviews are just what they need to move from consideration to purchase. When customers read Google reviews, they are frequently looking for assurance that they are making the right decision. In today’s social media age, online reviews have emerged as one of the most potent forms of social proof. Social proof is a phenomenon in which people copy the actions of others in order to best reflect what is considered correct behavior for any given situation. Positive online reviews can provide consumers with the assurance they need to make a decision. However, the inverse is also true. Customers may be pushed away from your business if it has a low star rating or a large number of recent negative Google reviews. 

How to Improve Google Reviews?

To make it easier for your customers, you need to make the process of reviewing as frictionless as possible. This can be accomplished by implementing an online review management platform that streamlines the invitation process and makes it ridiculously easy to invite and give customers the opportunity to leave reviews. There are great tools out there that accomplish this as well as allow you to manage and aggregate reviews from several platforms (Google, Facebook, your website, etc.). Here are a few of our top picks:


Customer reviews are one of the most effective ways to address these consumer doubts. Credible is a tool that enables businesses to collect and present personalized customer reviews and actions as social proofs to get more sales, collect more reviews, and—yep, you guessed it— become more credible. You get the ability to collect, monitor, and upload reviews from places like Google, Facebook, and your own website. Most importantly, the review widget can show visitors to your website positive, authentic, verifiable reviews and ask customers to write reviews for you.

Customers can easily install Credible on Shopify, WordPress, Square, or custom websites in just 1 minute. Get access to Credible today with 30% cashback on all plans forever with NachoNacho.


Brand24 is a social media monitoring tool that gives you instant access to brand mentions across various channels. Gain visibility and quick access to mentions of your brand on various platforms such as reviews. You can protect your reputation by detecting and segmenting mentions like Google reviews according to positive, negative, or neutral sentiments. From there, you can learn how people perceive your company to improve your communication and connect with engaged customers. 

Subscribe to Brand24 through NachoNacho and receive 15% cashback on all plans forever.