SaaS has come to prominence largely because of the sheer convenience of onboarding. With predominantly subscription-based models, accessing the benefits that SaaS vendors have to offer comes down to a simple point-and-click user flow. This process has become so quick and simple that we often don’t pause to evaluate the services we spend on, which tends to reflect on our bottom line. Employees may try new subscriptions or leave without cancelling existing ones, and the cancellation process itself may be tedious and roundabout. Such scenarios lead to unintended spending.
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So how should we evaluate SaaS subscriptions for our business? Once the goal and intended use case of a prospective service is clarified, here’s how to get granular with decision-making.
The power of subscriptions can be truly leveraged through customization. Services at their base-level will address a number of pain points, but many vendors offer deep customisation that can unlock greater productivity. The ability to tailor functionality to best match your unique process means that your subscription is likely to help you as you scale. It’s important to understand the degree of customisation afforded around the features that are important to your existing process.
Continuing with the notion of existing processes, integrations are key to the versatility of your business. Integrations allow you to generate more value with less effort, while speeding up adoption of the service. Tools that play well with your existing suite eliminates the friction that comes with migrating your data.
- Customer Service
Although SaaS is designed to help you hit the ground running, there are likely to be some roadblocks that require external help. When you arrive at one of these, it’s imperative to find a workaround and continue on an efficient path. The value of quick customer services is underrated – it’s important to look for vendor’s that give you adequate support that respects your timeline, and understands your unique circumstances.
Information is everything. Thus, protecting it is incredibly important. The ideal vendor should provide holistic security. This is more complicated than it seems, as security systems are often layered and involve a number of third-parties. In the event of a security concern, vendor’s must be held accountable and ensure they are entirely able to address the concern without pointing fingers.
It’s important to consider these points to ensure that you’re getting the optimal experience of any service, best tailored to your unique needs. As the availability of SaaS subscriptions continues to grow, it’s imperative to be equipped with the right decision-making framework that empowers your spending choices.